How do you ship my order?

We use UPS or Postnord/DPD Home Delivery to deliver your order to you.

Forwarder will deliver to your home address from Monday to Friday, apart from bank holidays. Deliveries to remote areas may take a little longer.

Error on delivery based on wrong address information
Shipped orders that has to be returned to us due to incomplete or incorrect address information given by the customer, will be charged a fee, currently EUR 25. The fee is charged in arrears.

Shipping and deliveries to all listed countries excluding Guadeloupe, Martinique, Réunion , New Caledonia, French Polynesia, Wallis and Futuna, Mayotte, Saint-Martin, Saint Barthélémy, Saint-Pierre and Miquelon, French Southern and Antarctic Lands, Madeira, Azores, Canary Islands, Ceuta, Melilla and Greenland.

When will my order arrive?

We’ll send you an email with a link to track the delivery. You’ll need to sign for your delivery.

What are the shipping costs?

Free delivery for purchases over EUR 120

• Austria: EUR 7.5 - UPS Home Delivery
• Belgium: EUR 7.5 - UPS Home Delivery
• Denmark: EUR 7.5 - Postnord Drop off point or UPS Home Delivery
• Estonia: EUR 7.5 - UPS Home Delivery
• Finland: EUR 7.5 - UPS Home Delivery
• France: EUR 7.5 - UPS Home Delivery
• Hungary: EUR 7.5 - UPS Home Delivery
• Ireland: EUR 7.5 - UPS Home Delivery
• Latvia: EUR 7.5 - UPS Home Delivery
• Lithuania: EUR 7.5 - UPS Home Delivery
• Luxembourg: EUR 7.5 - UPS Home Delivery
• Netherlands: EUR 7.5 - UPS Home Delivery
• Portugal: EUR 7.5 - UPS Home Delivery
• Spain: EUR 7.5 - UPS Home Delivery

What are the delivery times?

• Austria: 3-4* business days
• Belgium: 2-3* business days
• Denmark: 2-3* business days
• Estonia: 2-3* business days
• Finland: 2-5* business days
• France: 3-4* business days
• Hungary: 4-5* business days
• Ireland: 4-6* business days
• Latvia: 3-4* business days
• Lithuania: 4-5* business days
• Luxembourg: 2-3* business days
• Netherlands: 2-3* business days
• Portugal: 4-6* business days
• Spain: 4-5* business days

You can track your package by using the tracking number provided in the e-mail we send to you when your package leaves our warehouse.
If you did not receive the tracking number please contact us and we will help you out. 

If you place your order before 11:00 am CET on a regular business day, your package will be shipped the same day.

*During large campaigns and holidays, we thank you for your patience and for your understanding that the handling time can in some cases be a bit longer, but of course we always make sure to do our utmost to ensure that you receive your order as soon as possible.