What size shoes should I buy?
Measure your foot like this: Stand with your heels against a wall and place something (such as a book) in front of the longest toe.
Measure the dimension between wall and book. This measure is your foot length. Since you often have different long feet, you should measure both feet and use the measurements from the longest foot.
Add an additional 5-10 mm to get the inside dimensions you need. If your foot is 22 cm long then you probably need a shoe that is about 23 cm long.
Do your shoes support pronation / supination?
No, all Salming's shoes are neutral so that your foot can work as intended. Pronation is necessary and natural and nothing that needs to be corrected. When you walk or run, the foot bends naturally inwards (pronation) or outwards (supination). Pronation is important for optimal movement and shock absorption. When lowering the foot, the foot rolls inwards and the arch of the foot is flattened. It is a normal process that is found in every healthy foot. The purpose of pronation is to make the foot more mobile so that it can adapt to the surface, especially in uneven terrain. There are of course runners where you see a connection between a strong pronation and injuries, where you can adjust the movement, but it is at least as important to train the foot and muscles around. This can be done both with training programs for the feet and by running with a more flexible shoe on the shorter / easier runs. If you have the need to temporarily use your own custom molded insole, all our insoles are removable.
Where is my package?
Once we have packaged your products and they have left our warehouse, you will receive an e-mail containing a tracking number. This number allows you to track the status of your order in real-time.
My return label is missing. How do I replace it?
If you are about to return a product but haven't received your return label with your order, you can contact us via email at email@example.com and we will help you with a new one.
Just be sure to include your order number in the email so we can quickly create a new return label for your order.
I’ve paid with Klarna invoice, how does returns work?
Returned something to us? It can take up to 7 working days to reach the warehouse.
Your Klarna invoice will be emailed to you by Klarna as soon as your order has been shipped. Your invoice period will be shown on your invoice. Klarna bills are due 14 days after you receive your invoice.
Your right to return items isn't affected by this invoice period, and you'll only have to pay for the items that you keep.
If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges. You can do this through the Klarna portal - here.
If you have any questions about extending your invoice, please contact Klarna Customer Service here. Salming aren't able to extend your invoice.
You'll automatically receive a reminder from Klarna if you pass the date of payment shown on your invoice. If you've received a reminder but already returned items to us, please contact Klarna Customer Service.
Customers can stay on top of their payment schedule by downloading the Klarna App or logging into their Klarna account here.
How can I contact your Customer Service Department?
Mail us at firstname.lastname@example.org Our Customer Service Department is open on regular business days 08:00 am – 4:15 pm.
Can I pay by PayPal without creating a PayPal account?
Yes, in order to do so select PayPal as your preferred payment method during checkout. At the end of the ordering process, you will be directed to PayPal. If you prefer not to create an account, then simply select the option ‘Pay With a Card’ and you can enter your card details and confirm the payment.
How much does shipping cost?
Free shipping for purchases over EUR 120 otherwise shipping cost is EUR 7.5.
Return cost is EUR 7,5.
How do I make a return?
1. Place the items in their respective original packaging.
2. Pack the shipment well, preferably in the original package.
3. Attach the completed return label to the front of your package so it can be clearly read.
4. Drop off the package at your nearest DPD Pickup Point.
Items should be returned new, unused, and with all garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Pack your return with care and remember: Shoe boxes must be placed in a plastic bag or packed into an additional box.
Do not write directly on the shoe box or packaging. We cannot accept returns that do not conform to these requirements.
How long is the cooling-off period?
If you change your mind, you have 60 days in which to return your product(s).
What happens if I don't pick up my package?
If you don’t pick up your package, we will deduct 25 EUR for shipping and administrative fees. To avoid this, you can choose to retrieve the package and make a regular return with the return label that’s inside the package.