How do you ship my order?
Your order will be sent with DPD to a pick-up Point in your location. You can search for a pick-up location by entering your zip code on DPD Pickup Shop Finder
When your parcel arrives at the Pickup parcelshop or locker, you will receive a SMS that contains the following information:
- Number of the parcel
- Name of Pickup parcelshop/locker
- Address of Pickup parcelshop/locker
- Opening hours of Pickup parcelshop/locker
- PIN codes
When going to pick-up your parcel you just need to enter the PIN codes.
In Pickup parcelshops there is also a possibility to pick-up parcel by showing your ID (ID card, passport or driver’s license).
Your parcel will be held at the Pickup Location for a max of 7 calendar days before its returned back to us.
Error on delivery based on wrong address information
Shipped orders that has to be returned to us due to incomplete or incorrect address information given by the customer, will be charged a fee, currently EUR 25. The fee is charged in arrears.
Shipping and deliveries to all listed countries excluding Guadeloupe, Martinique, Réunion , New Caledonia, French Polynesia, Wallis and Futuna, Mayotte, Saint-Martin, Saint Barthélémy, Saint-Pierre and Miquelon, French Southern and Antarctic Lands, Madeira, Azores, Canary Islands, Ceuta, Melilla and Greenland.
What are the shipping costs?
Free delivery for purchases over EUR 120
- Austria: EUR 7.5 DPD Home Delivery
- Belgium: EUR 7.5 DPD Pickup Point
- Bulgaria: EUR 7.5 UPS Home Delivery
- Denmark: EUR 7.5 Postnord Drop off point
- Estonia: EUR 7.5 DPD Pickup Point
- Finland: EUR 7.5 PostNord Home Delivery
- France: EUR 7.5 DPD Pickup Point
- Greece: EUR 7.5 UPS Home Delivery
- Hungary: EUR 7.5 UPS Home Delivery
- Ireland: EUR 7.5 UPS Home Delivery
- Latvia: EUR 7.5 DPD Pickup Point
- Lithuania: EUR 7.5 DPD Pickup Point
- Luxembourg: EUR 7.5 DPD Pickup Point
- Netherlands: EUR 7.5 DPD Pickup Point
- Portugal: EUR 7.5 UPS Home Delivery
- Romania: EUR 7.5 UPS Home Delivery
- Spain: EUR 7.5 DPD Pickup Point
What are the delivery times?
- Austria: 3-4* business days
- Belgium: 2-3* business days
- Bulgaria: 8-10* business days
- Denmark: 2-3* business days
- Estonia: 3-5* business days
- Finland: 2-5* business days
- France: 3-5* business days
- Greece: 7-10* business days
- Hungary: 4-5* business days
- Ireland: 4-6* business days
- Latvia: 3-5* business days
- Lithuania: 4-6* business days
- Luxembourg: 2-3* business days
- Netherlands: 2-3* business days
- Portugal: 4-6* business days
- Romania: 5-7* business days
- Spain: 4-5* business days
You can track your package by using the tracking number provided in the e-mail we send to you when your package leaves our warehouse.
If you did not receive the tracking number please contact us and we will help you out.
If you place your order before 11:00 am CET on a regular business day, your package will be shipped the same day.
*During large campaigns and holidays, we thank you for your patience and for your understanding that the handling time can in some cases be a bit longer, but of course we always make sure to do our utmost to ensure that you receive your order as soon as possible.