How long do I have if I change my mind?
You have a 60 day cooling-off period from the day you collect your package.
How do I make a return?
1. Place the items in their respective original packaging.
2. Pack the shipment well, preferably in the original package.
3. Attach the completed return label to the front of your package so it can be clearly read.
4. Drop off the package at your nearest DPD Pickup Point or UPS access point depending on what return label you have received with your delivery.
We will refund the money / correct the invoice as soon as we have received and handled the return. If you want to change size, you need to place a new order of the desired product.
Items should be returned new, unused, and with all garment tags still attached. Returns that are damaged, soiled or altered will not be accepted and may be sent back to the customer. Pack your return with care and remember: Shoe boxes must be placed in a plastic bag or packed into an additional box. Do not write directly on the shoe box or packaging. We cannot accept returns that do not conform to these requirements. In cases where the shoe box is damaged we will deduct 5 EUR from the refund.
How do I make an exchange?
Return the unwanted products according to the instructions above. Then place a new order for the product(s) that you would like to receive instead.
Can I change the size of an item and still be able to use the previous discount?
If the discount or offer disappeared during the time you received the item and you want to make a return and new order for the same item in another size, you will of course keep the discount. Contact customer service before you make your new order and they will help you get the same discount again.
How much does a return cost?
Return shipping costs EUR 7.5. When we reimburse you, we will debit EUR 7.5.
When will I be reimbursed for the return?
We will reimburse you as soon as we have received the returned product. Pursuant to Swedish law, we are afforded 14 days to perform the reimbursement, but our goal is to do this as swiftly as possible.
What happens if I don't collect my package?
A fee of EUR 25 will be charged for unclaimed packages.