Terms of Service

1. General Terms and Conditions

These terms and conditions apply to purchases made through salming.com, operated by Salming Sports AB, Sweden.

Salming Sports AB complies with applicable consumer protection legislation, including the Swedish Consumer Sales Act, the Swedish Distance Contracts Act and mandatory consumer protection laws applicable within the European Union.

To place an order, you must be at least 18 years old or have the consent of a legal guardian.

Our online store is intended for private consumers. We deliver only to supported countries and destinations.

Delivery address requirements

Our standard delivery service requires a valid private residential address where the recipient lives. We do not accept business addresses, hotels, temporary accommodation, freight forwarding companies or addresses belonging to third-party shipping agents.

Delivery to a pickup point or parcel locker is permitted when this option is offered at checkout or when the carrier redirects a shipment.

We currently exclude deliveries to the following territories:

Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, New Caledonia, French Polynesia, Wallis and Futuna, Saint-Martin, Saint Barthélemy, Saint-Pierre and Miquelon, French Southern and Antarctic Lands, Madeira, Azores, Canary Islands, Ceuta, Melilla and Greenland.

Only destinations available for selection at checkout are supported.

2. Placing an Order

Orders are placed through salming.com.

Once your order has been submitted, you will receive an order confirmation by email. A purchase agreement is concluded when we accept your order by sending this confirmation.

Please review your order carefully before completing your purchase.

Once an order has been placed, we cannot change the products, sizes, delivery address or shipping method. This is due to our automated order processing and warehouse procedures.

If you have placed an order by mistake, please contact webstore@salming.com as soon as possible. However, we cannot guarantee cancellation before dispatch.

If an ordered product is unavailable, we will inform you and refund the affected item or adjust your invoice accordingly.

We reserve the right to reject or cancel orders where there are legitimate reasons, including suspected fraud, obvious pricing errors, stock errors or violations of applicable purchase restrictions, subject to applicable law.

Your statutory consumer rights remain unaffected.

3. Prices and Shipping Costs

All product prices include applicable VAT and are displayed in the currency of the selected market.

Shipping fees and free-shipping thresholds vary by market.

Sweden

• Standard delivery to a pickup point: SEK 59.

• Free standard delivery on orders over SEK 499 with eligible shipping options.

• Home delivery: SEK 89.

Germany

• Standard home delivery: EUR 5.90.

• Free standard delivery on orders over EUR 89.

Other EU countries

• Standard shipping: EUR 7.50.

• Free standard shipping on orders over EUR 120.

Available delivery methods and the final applicable shipping costs are always displayed at checkout.

We reserve the right to adjust prices and delivery charges for future orders. Changes do not affect orders already accepted.

4. Payment

Payments are processed securely through the payment providers available at checkout.

Depending on your country and device, available payment methods may include credit and debit cards, digital wallets, Klarna and local payment methods such as Swish in Sweden.

The available payment methods are displayed during checkout.

Depending on the selected payment method, payment may be reserved when the order is placed and charged when the order is dispatched, or processed according to the payment provider's applicable terms.

Card payments are handled through secure payment systems. Salming Sports AB does not store complete payment card details.

For purchases made using Klarna, Klarna's applicable payment terms also apply.

5. Shipping and Delivery

We work with Bring, PostNord, DHL, DPD and UPS, depending on the destination and selected delivery service.

Some carriers may use local delivery partners for the final stage of transportation.

Available delivery methods are displayed at checkout.

Estimated delivery times vary by destination. Normal delivery takes approximately 2–4 working days in Sweden and 2–3 working days in Germany. For other EU countries, delivery times depend on the destination.

Orders placed before 11:00 CET on regular working days are normally dispatched the same day.

During major campaigns, holidays and periods of high demand, processing and delivery may take longer.

Once your order has been dispatched, you will receive a tracking link by email.

Please see our Shipping Policy for detailed information about delivery times, carriers and supported destinations.

6. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate and complete delivery information when placing an order.

Once an order has been submitted, the delivery address and shipping method cannot be changed.

If a parcel cannot be delivered due to incorrect or incomplete address information provided by the customer and is returned to us, the same fee applies as for an uncollected parcel.

The following fees apply, subject to applicable law:

• Sweden: SEK 195.

• Germany: EUR 20.

• Other EU countries: EUR 25.

These fees cover costs associated with failed delivery, return shipping and handling. Any charge is subject to applicable consumer protection laws.

If a carrier redirects your parcel to a pickup point for operational reasons, this does not constitute incorrect address information.

7. Delivery Delays

If your order is delayed, we will make reasonable efforts to inform you and resolve the situation.

If delivery cannot be completed within the agreed or legally required timeframe, you may have the right to request delivery within an additional reasonable period or cancel your purchase in accordance with applicable consumer law.

If we cannot fulfil your order because a product is unavailable or another legitimate obstacle prevents fulfilment, we will inform you and refund any amount paid for products that cannot be delivered.

We remain responsible for delivery in accordance with applicable consumer protection laws.

8. Returns and Right of Withdrawal

At Salming, we want you to feel confident about your purchase. That's why we offer an extended 60-day return period from the day you receive your order.

Returned products must meet the conditions described in our Return and Refund Policy.

Our extended return policy does not affect your statutory consumer rights, including your 14-day right of withdrawal under EU law.

Return shipping fees

When using our prepaid return label, the following fees apply:

• Sweden: SEK 59.

• Germany: EUR 5.90.

• Other EU countries: EUR 7.50.

The applicable return fee is deducted from your refund.

Underwear and socks

For hygiene reasons, underwear bottoms and socks must be unused and returned in their original condition.

Underwear bottoms are supplied with a hygiene seal. If the seal has been broken, the product cannot be returned where the statutory hygiene exception applies.

Socks must be returned unworn, with their original packaging and plastic fasteners intact under our extended return policy.

These conditions do not affect your statutory rights regarding defective products or any applicable statutory right of withdrawal.

Statutory right of withdrawal

Under EU consumer protection law, you have a statutory right to withdraw from an online purchase within 14 days of receiving your goods, without giving a reason, subject to applicable legal exceptions.

To exercise your statutory right of withdrawal, you must clearly notify us of your decision within the statutory withdrawal period.

You can contact us at webstore@salming.com, register your return through My orders & returns, or use the model withdrawal form below.

Using the return portal or model withdrawal form is not mandatory when exercising your statutory right of withdrawal.

Once you have notified us, you must return the products without undue delay and no later than 14 days after your notification.

Refunds under the statutory right of withdrawal are made without undue delay and no later than 14 days after we receive your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide evidence that they have been sent back, whichever occurs first.

For a full statutory withdrawal, the original standard delivery charge is also refunded. Additional charges for premium delivery services are not refundable.

You may inspect products as you would in a physical store. If a product has been handled more than necessary to determine its nature, characteristics or functionality, a deduction corresponding to its actual diminished value may apply where permitted by law.

For returns under our extended 60-day return policy after the statutory withdrawal period, the original delivery charge is not refunded.

For further information about returns, product condition, hygiene-sensitive items, return shipping and refunds, please see our Return and Refund Policy.

Model Withdrawal Form

You may use the following form to notify us of your decision to withdraw from your purchase. Use of this form is optional.

To:

Salming Sports AB
Ekonomivägen 2
436 33 Askim
Sweden
webstore@salming.com

I hereby give notice that I withdraw from my purchase agreement for the following product(s):

Product(s):
Order number:
Ordered on / received on:
Customer name:
Customer address:
Customer email:
Date:
Signature (only if submitted on paper):

9. Consumer Complaints and Defective Products

Salming Sports AB complies with applicable consumer protection laws regarding defective or non-conforming goods.

If a product purchased directly from salming.com is defective or incorrect, please contact webstore@salming.com.

Include your order number, a description of the issue and photos showing the problem, where possible.

We will assess the claim in accordance with applicable consumer legislation.

Consumers within the EU have a minimum two-year statutory legal guarantee for non-conforming goods. Swedish law provides a three-year complaint period for goods, and mandatory consumer protections in the customer's country of residence may also apply.

If you purchased your product from another retailer, please contact that retailer directly, as your purchase agreement is with them.

If your parcel arrives visibly damaged, please document the damage and contact us as soon as possible. You may also report the damage to the carrier.

Your statutory rights are not affected by whether the carrier accepts a damage report.

10. Unclaimed Packages

Customers are responsible for collecting parcels delivered to a pickup point or parcel locker within the collection period specified by the carrier.

If a parcel is not collected within this period and is returned to us, an uncollected parcel fee applies.

The following fees apply, subject to applicable law:

• Sweden: SEK 195.

• Germany: EUR 20.

• Other EU countries: EUR 25.

The same fees apply if a parcel is returned because of incorrect or incomplete delivery information provided by the customer.

These fees cover costs associated with failed delivery, return shipping and handling. Any charge is subject to applicable consumer protection laws.

Failure to collect a parcel does not automatically constitute an exercise of the statutory right of withdrawal.

If you wish to cancel your purchase, please notify us at webstore@salming.com.

11. Disputes

If you are dissatisfied with how we have handled a complaint, please contact our customer service team so that we can try to resolve the matter.

If a dispute cannot be resolved directly, consumers may contact the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), where applicable.

Consumers residing in other EU countries may also seek assistance from the European Consumer Centres Network or an appropriate national alternative dispute resolution body.

Nothing in these terms limits your right to seek remedies under applicable mandatory consumer protection laws.

12. Security

We take reasonable measures to protect customer information and payment transactions.

Personal data is processed and shared with payment providers, delivery companies, IT service providers and other necessary partners to the extent required to process orders and provide our services.

For further information, please see our Privacy Policy.

13. Errors and Reservations

We make reasonable efforts to ensure that product descriptions, prices, stock availability and other information on salming.com are accurate.

However, occasional errors may occur.

If an obvious pricing or product information error affects your order, we will contact you to explain the situation and, where legally permitted, offer a correction or cancellation with a refund.

Nothing in this section limits your statutory consumer rights.

14. Personal Data

Salming Sports AB is the data controller for personal data collected in connection with purchases through salming.com.

We process personal information to manage orders, payments, deliveries, returns, complaints, customer service and, where applicable, marketing activities.

We may share necessary information with payment providers, logistics partners, IT service providers and other service partners.

Under applicable data protection laws, you may have rights to access, correct, erase or restrict the processing of your personal data.

For more information, please see our Privacy Policy.

15. Contact Information

Salming Sports AB
Ekonomivägen 2
436 33 Askim
Sweden

Email: webstore@salming.com
Website: https://salming.com

For questions regarding your order, delivery, returns or product complaints, please contact our customer service team.