Refund policy

How long do I have if I change my mind?

You have a 60 day cooling-off period from the day you collect your package.

For most orders, a prepaid return shipping label is included in the parcel to make returns simple. Orders that only contain underwear bottoms and/or socks may be shipped without a return label.

You can exercise your right of withdrawal by using the included return shipping label, by logging in through My orders & returns on salming.com and requesting a return for the relevant order, or by contacting us at webstore@salming.com. You can also use the EU model withdrawal form. We will send a confirmation when we have received your withdrawal request.

How do I make a return?

1. Place the items in their respective original packaging.
2. Pack the shipment well, preferably in the original package.
3. Attach the return label to the front of your package so it can be clearly read.
4. Drop off the package at your nearest drop off point depending on what return label you have received with your delivery.

We will refund the money or correct the invoice as soon as we have received and handled the return. If you want to change size, you need to place a new order of the desired product.

Important information:
Items should be returned new, unused, and with all garment tags still attached. Returns that are damaged, soiled or altered will not be accepted and may be sent back to the customer. Pack your return with care and remember: shoe boxes and products must be placed in a plastic bag or packed into an additional box. Do not write directly on the shoe box or packaging. We cannot accept returns that do not conform to these requirements. In cases where the shoe box is damaged we will deduct 5 EUR from the refund. Underwear bottoms and socks are hygiene products. Returns can only be accepted if the product is unused and the packaging seal is unbroken.

Lost your return label?

Log in to your account via the "My orders & returns" link in our footer, select the relevant order and register a return. We will then send you a new return label. You can also contact us at webstore@salming.com and we will help you.

How do I make an exchange?

Return the unwanted products according to the instructions above. Then place a new order for the product(s) that you would like to receive instead.

Can I change the size of an item and still be able to use the previous discount?

If the discount or offer disappeared during the time you received the item and you want to make a return and new order for the same item in another size, you will of course keep the discount. Contact customer service before you make your new order and they will help you get the same discount again.

How much does a return cost?

Return shipping costs EUR 7.5. For most orders, a prepaid return shipping label is included in the parcel and the return cost is deducted from the refund.

When will I be reimbursed for the return?

We will reimburse you as soon as we have received the returned product. Pursuant to Swedish law, we are afforded 14 days to perform the reimbursement, but our goal is to do this as swiftly as possible.

What happens if I don't collect my package?

A fee of EUR 25 will be charged for unclaimed packages.