NEW WEBSITE CELEBRATION!

Enjoy a 15% discount on all products until the end of March

NEW WEB

Place order before 11:00 am CET on a regular business day and your package will be shipped the same day

Free delivery on orders over 89 €

60 days return policy

Frequently Asked Questions

What size shoes should I buy?

Measure your foot like this: Stand with your heels against a wall and place something (such as a book) in front of the longest toe.
Measure the dimension between wall and book. This measure is your foot length. Since you often have different long feet, you should measure both feet and use the measurements from the longest foot.

Add an additional 5-10 mm to get the inside dimensions you need. If your foot is 22 cm long then you probably need a shoe that is about 23 cm long.

Do your shoes support pronation / supination?

No, all Salming's shoes are neutral so that your foot can work as intended. Pronation is necessary and natural and nothing that needs to be corrected. When you walk or run, the foot bends naturally inwards (pronation) or outwards (supination). Pronation is important for optimal movement and shock absorption. When lowering the foot, the foot rolls inwards and the arch of the foot is flattened. It is a normal process that is found in every healthy foot. The purpose of pronation is to make the foot more mobile so that it can adapt to the surface, especially in uneven terrain. There are of course runners where you see a connection between a strong pronation and injuries, where you can adjust the movement, but it is at least as important to train the foot and muscles around. This can be done both with training programs for the feet and by running with a more flexible shoe on the shorter / easier runs. If you have the need to temporarily use your own custom molded insole, all our insoles are removable.

Where is my package?

Once we have packaged your products and they have left our warehouse, you will receive an e-mail containing a tracking number. This number allows you to track the status of your order in real-time. 

My return label is missing. How do I replace it?

If you are about to return a product but haven't received your return label with your order, you can contact us via email at webstore@salming.com  and we will help you with a new one.
Just be sure to include your order number in the email so we can quickly create a new return label for your order.

I’ve paid with Klarna invoice, how does returns work?

Returned something to us? It can take up to 7 working days to reach the warehouse.

Your Klarna invoice will be emailed to you by Klarna as soon as your order has been shipped. Your invoice period will be shown on your invoice. Klarna bills are due 14 days after you receive your invoice.

Your right to return items isn't affected by this invoice period, and you'll only have to pay for the items that you keep.

If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges. You can do this through the Klarna portal - here. 

If you have any questions about extending your invoice, please contact Klarna Customer Service here. Salming aren't able to extend your invoice.

You'll automatically receive a reminder from Klarna if you pass the date of payment shown on your invoice. If you've received a reminder but already returned items to us, please contact Klarna Customer Service.

Customers can stay on top of their payment schedule by downloading the Klarna App or logging into their Klarna account here.

How can I contact your Customer Service Department?

Mail us at webstore@salming.com  Our Customer Service Department is open on regular business days 08:00 am – 4:15 pm.

How much does shipping cost?

Free shipping for purchases over EUR 120 otherwise shipping cost is EUR 7.5.

Return cost is EUR 7,5. 

How do I make a return?

1. Place the items in their respective original packaging.
2. Pack the shipment well, preferably in the original package.
3. Attach the completed return label to the front of your package so it can be clearly read.
4. Drop off the package at your nearest package depot depending on your shipping label.

Important information:
Items should be returned new, unused, and with all garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Pack your return with care and remember: Shoe boxes must be placed in a plastic bag or packed into an additional box.
Do not write directly on the shoe box or packaging. We cannot accept returns that do not conform to these requirements.

How long is the cooling-off period?

If you change your mind, you have 60 days in which to return your product(s).

What happens if I don't pick up my package?

If you don’t pick up your package, we will deduct 25 EUR for shipping and administrative fees. To avoid this, you can choose to retrieve the package and make a regular return with the return label that’s inside the package.

Ordering

How do I know that you have received my order? 

Once you have completed your purchase, we will send an order confirmation e-mail to the e-mail address you provided when placing your order.

Can I track my package?

Once your products are packaged, you will receive an e-mail containing the shipping details and a tracking number so that you can track your package.
Please contact webstore@salming.com  if you haven't received your tracking link.

Can I change the contents of my order?

Once you have placed an order and have received an order confirmation, you will not be able to make any changes. If you would like to add or swap a product, you will need to place a new order to quickly receive the product you want. If you change your mind about your purchase, you will need to collect your package and return it to us.

I have received the wrong product(s). What should I do?

Mail us at webstore@salming.com Our Customer Service Department is open on regular business days 08:00 am – 4:15 pm.

Payment

Payment methods

We accept the following payment methods:

Klarna
General terms for Klarna
Privacy notice for Klarna

Klarna Pay Later
Available in Austria, Denmark, Finland, Germany, the Netherlands and Sweden.
Klarna Pay Later allows you to purchase items and defer payment for a set period (usually 14, 30, or more days) without any interest or fees as long as the payment is made within the agreed timeframe. Klarna will send you an invoice for the payment, which is due within the specified period.

Klarna Pay Now
Available in Austria, Germany, the Netherlands and Sweden.
Klarna Pay Now allows you to pay for your purchase immediately at checkout using your bank account (if available in your country), debit card, or credit card, depending on the payment options Klarna provides in your region. There are no fees or interest charges associated with Klarna Pay Now.

Klarna Slice It
Available in Denmark, Finland, Germany and Sweden.
Klarna Slice It allows you to split the cost of a purchase into smaller, monthly payments over a set period. Klarna provides the full details of the interest rate or fees at checkout, so you will know exactly what you will pay.

iDEAL
Available in the Netherlands.
Payments made via iDEAL are processed through your online banking environment, which ensures security through Strong Customer Authentication (SCA). There are typically no direct fees associated with using iDEAL for payments. However, some banks might charge a small fee for facilitating an iDEAL payment, although this is uncommon. General terms and privacy policy are usually set by your bank.

Shop Pay
Shop Pay is a fast and secure payment method offered by Shopify, allowing you to save your payment and shipping information for quicker checkout. There are no extra fees for you when you make purchases using Shop Pay.
General terms for Shop Pay
Privacy notice for Shop Pay

Google Pay
Google Pay is an online payment system developed by Google, allowing you to make payments using your smartphone, tablet, or computer. Google Pay securely stores credit and debit card information, and you can pay quickly by using the service during online checkout. Paying with Google Pay online is free. If there are international transactions involving currency conversion, you may face fees related to exchange rates or other banking charges.
General terms for Google Pay
Privacy notice for Google Pay

Bancontact
Available in Belgium.
Bancontact allows you to make secure electronic payments directly from your bank account. When selecting Bancontact as payment method at checkout, you are redirected to a secure payment environment where you can authorize the payment through your bank’s app1 or by entering card details. In general, when you pay online using Bancontact, there are usually no additional fees charged. The terms and conditions for using this payment method, such as fees and policies, are established by the bank that issued your card, not by Bancontact directly.

Shipping and Delivery

How do you ship my order?

Shipping Information
We offer a variety of shipping options to ensure your order is delivered conveniently. Available shipping methods, including DHL, UPS, and local carriers like Postnord/DPD, will be displayed at checkout based on your location. Delivery times and availability may vary depending on the destination, with some remote areas requiring additional transit time.

Important Information About Delivery Errors
Please ensure that your address details are correct when placing your order. If an order is returned to us due to incomplete or incorrect address information provided by the customer, a fee of EUR 25 will be charged in arrears.

Shipping Exclusions
We currently do not ship to the following locations: Guadeloupe, Martinique, Réunion, New Caledonia, French Polynesia, Wallis and Futuna, Mayotte, Saint-Martin, Saint Barthélémy, Saint-Pierre and Miquelon, French Southern and Antarctic Lands, Madeira, Azores, Canary Islands, Ceuta, Melilla, and Greenland.

What are the delivery times?
  • Austria: 3-4* business days
  • Belgium: 2-3* business days
  • Croatia: 4-6* business days
  • Denmark: 2-3* business days
  • Estonia: 2-3* business days
  • Finland: 2-5* business days
  • France: 3-4* business days
  • Hungary: 4-5* business days
  • Ireland: 4-6* business days
  • Italy: 4-6* business days
  • Latvia: 3-4* business days
  • Lithuania: 4-5* business days
  • Luxembourg: 2-3* business days
  • Netherlands: 2-3* business days
  • Portugal: 4-6* business days
  • Slovenia: 4-6* business days
  • Spain: 4-5* business days

You can track your package by using the tracking number provided in the e-mail we send to you when your package leaves our warehouse.
If you did not receive the tracking number please contact us and we will help you out. 

If you place your order before 11:00 am CET on a regular business day, your package will be shipped the same day.

*During large campaigns and holidays, we thank you for your patience and for your understanding that the handling time can in some cases be a bit longer, but of course we always make sure to do our utmost to ensure that you receive your order as soon as possible.

What are the shipping costs?

Free delivery for purchases over EUR 120 otherwise a shipping fee of EUR 7,5 will applied. If you want to make a return then a return fee of EUR 7,5 will be deducted from your refund.

Returns and Refunds

How long do I have if I change my mind?

You have a 60 day cooling-off period from the day you collect your package.

How do I make a return?

How to Make a Return

  1. Place the items in their original packaging.
  2. Carefully pack the items, ideally using the original outer shipping box for protection.
  3. Attach the completed return label to the outside of the package, ensuring it is clearly visible.
  4. Drop off the package at the appropriate drop-off location, based on the return label provided with your delivery.

Processing Your Return
Once we receive and process your return, we will issue a refund or adjust your invoice accordingly. If you need a different size, please place a new order for the desired product.

Important Return Guidelines

  • Items must be returned in their original, unused condition, with all tags still attached.
  • Damaged, soiled, or altered items will not be accepted and may be returned to the sender.
  • Shoe boxes and products must be properly packed: Place them in a protective plastic bag or an additional box.
  • Do not write directly on the shoe box or original product packaging.
  • If the shoe box is returned damaged, a fee of EUR 5 will be deducted from your refund.

By following these steps, you’ll help ensure a smooth return process. If you have any questions, feel free to contact us.

How do I make an exchange?

Return the unwanted products according to the instructions above. Then place a new order for the product(s) that you would like to receive instead.

Can I change the size of an item and still be able to use the previous discount?

If the discount or offer disappeared during the time you received the item and you want to make a return and new order for the same item in another size, you will of course keep the discount. Contact customer service before you make your new order and they will help you get the same discount again.

How much does a return cost?

Return shipping costs EUR 7.5. When we reimburse you, we will debit EUR 7.5 from your refund amount.

When will I be reimbursed for the return?

We will reimburse you as soon as we have received the returned product. Pursuant to Swedish law, we are afforded 14 days to perform the reimbursement, but our goal is to do this as swiftly as possible.

What happens if I don't collect my package?

A fee of EUR 25 will be charged for unclaimed packages.

Consumer Claims

How to make a complaint

Salming Sport AB complies with the European Consumer legislation with respect to claims. Salming offers to exchange incorrect or defective products at no extra charge. This pre-supposes that all care instructions provided have been followed. Fair wear and tear does not qualify as a valid claim.

If you purchased your product in a local store or an online shop other than ours (www.salming.com), you have entered a buyer’s agreement with that store, which makes you a customer of them. If you would like to make a claim you have to contact that exact store by law.
 
If the product was purchased in Salming’s official webstore please send an e-mail with your order number, a few images highlighting the defect as well as a short description of the defect to webstore@salming.com