Where is my package?
Once we have packaged your products and they have left our warehouse, you will receive an e-mail containing a tracking number. This number allows you to track the status of your order in real-time.
How can I contact your Customer Service Department?
Mail us at firstname.lastname@example.org Our Customer Service Department is open on regular business days 08:00 am – 4:15 pm.
Can I pay by PayPal without creating a PayPal account?
Yes, in order to do so select PayPal as your preferred payment method during checkout. At the end of the ordering process, you will be directed to PayPal. If you prefer not to create an account, then simply select the option ‘Pay With a Card’ and you can enter your card details and confirm the payment.
How much does shipping cost?
Free shipping for purchases over EUR 120 otherwise shipping cost is EUR 7.5 with DPD Pickup.
Return cost is EUR 7,5.
How do I make a return?
1. Place the items in their respective original packaging.
2. Pack the shipment well, preferably in the original package.
3. Attach the completed return label to the front of your package so it can be clearly read.
4. Drop off the package at your nearest DPD Pickup Point.
Pack your return with care and remember: Shoe boxes must be placed in a plastic bag or packed into an additional box. Do not write directly on the shoe box or packaging. We cannot accept returns that do not conform to these requirements.
Items should be returned new, unused, and with all garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
How long is the cooling-off period?
If you change your mind, you have 60 days in which to return your product(s).