Shipping and Delivery
How do you ship my order?
Your order will be sent with DPD to a pick-up Point in your location. You can search for a pick-up location by entering your zip code on DPD Pickup Shop Finder.
When your parcel arrives at the Pickup parcelshop or locker, you will receive a SMS that contains the following information:
Number of the parcel
Name of Pickup parcelshop/locker
Address of Pickup parcelshop/locker
Opening hours of Pickup parcelshop/locker
When going to pick-up your parcel you just need to enter the PIN codes.
In Pickup parcelshops there is also a possibility to pick-up parcel by showing your ID (ID card, passport or driver’s license).
Your parcel will be held at the Pickup Location for a maximum of 7 calendar days before its returned back to us.
Error on delivery based on wrong address information
Shipped orders that has to be returned to us due to incomplete or incorrect address information given by the customer, will be charged a fee, currently 20 GBP. The fee is charged in arrears.
What are the shipping costs?
Shipping to DPD Pickup location is £7,5/Free over £70.
What are the delivery times?
We will deliver your purchase within 3-5 working days after receiving your order confirmation. Delivery is free for orders over £70. During high season and Sale, delivery might take a little longer.
You can track your package by using the tracking number provided in the e-mail we send to you when your package leaves our warehouse. If you did not receive the tracking number please contact us and we will help you out.
If you place your order before 11:00 am CET on a regular business day, your package will be shipped the same day.