Frequently Asked Questions
What size shoes should I buy?
Measure your foot like this: Stand with your heels against a wall and place something (such as a book) in front of the longest toe.
Measure the dimension between wall and book. This measure is your foot length. Since you often have different long feet, you should measure both feet and use the measurements from the longest foot.
Add an additional 1-2 cm to get the inside dimensions you need. If your foot is 22 cm long then you probably need a shoe that is about 23 cm long.
Where is my package?
Once we have packaged your products and they have left our warehouse, you will receive an e-mail containing a tracking number. This number allows you to track the status of your order in real-time.
Tracking code can be entered on DPD website here.
My return label is missing. How do I replace it?
If you are about to return a product but haven't received your return label with your order, you can contact us via email at firstname.lastname@example.org and we will help you with a new one.
Just be sure to include your order number in the email so we can quickly create a new return label for your order.
How can I contact your Customer Service Department?
Mail us at email@example.com Our Customer Service Department is open on regular business days 07:00 am – 3:15 pm.
Can I pay by PayPal without creating a PayPal account?
Yes, in order to do so select PayPal as your preferred payment method during checkout. At the end of the ordering process, you will be directed to PayPal. If you prefer not to create an account, then simply select the option ‘Pay With a Card’ and you can enter your card details and confirm the payment.
How much does shipping cost?
GBP 7.5 to a DPD Pickup location (free delivery for purchases over GBP 70).
How do I make a return?
1. Place the items in their respective original packaging.
2. Pack the shipment well, preferably in the original package.
3. Attach the completed return label to the front of your package so it can be clearly read.
4. Drop off the package at your nearest DPD Pickup Point.
5. The return cost is GBP 7.5 and we will deduct it from the refund.
How long is the cooling-off period?
If you change your mind, you have 60 days in which to return your product(s).
What happens if I don't pick up my package?
If you don’t pick up your package, we will deduct 20 GBP for shipping and administrative fees. To avoid this, you can choose to retrieve the package and make a regular return with the return label that’s inside the package.