Frequently Asked Questions

Where is my package?

Once we have packaged your products and they have left our warehouse, you will receive an e-mail containing a tracking number. This number allows you to track the status of your order in real-time. 

How can I contact your Customer Service Department?

Mail us at webstore@salming.com  Our Customer Service Department is open on regular business days 07:00 am – 3:15 pm.

Can I pay by PayPal without creating a PayPal account?

Yes, in order to do so select PayPal as your preferred payment method during checkout. At the end of the ordering process, you will be directed to PayPal. If you prefer not to create an account, then simply select the option ‘Pay With a Card’ and you can enter your card details and confirm the payment.

How much does shipping cost?

GBP 7.5 to a DPD Pickup location (free delivery for purchases over GBP 70).

How do I make a return?

1. Place the items in their respective original packaging.
2. Pack the shipment well, preferably in the original package.
3. Attach the completed return label to the front of your package so it can be clearly read.
4. Drop off the package at your nearest DPD Pickup Point.
5. The return cost is GBP 7.5 and we will deduct it from the refund.

How long is the cooling-off period?

If you change your mind, you have 60 days in which to return your product(s).